Contact
Tell us the site. We will return the link.
Send a short message with your requirement and contact details. We reply within one business day.
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Tell us what you need and how to reach you.
Contact FAQ
Contact questions.
If your question is not here, send the site details and we will answer with the calculation, not a brochure.
Ask an engineerHow quickly will I get a reply?
Within one business day for a complete enquiry. If the request needs an optical budget or a model check, the first reply may ask one clarifying question; the design or quotation follows after that.
What should I include in the first message?
The endpoint count, the longest run, whether mains is available at the endpoints, the load per device, the country and the services involved (CCTV, Wi-Fi, access, FTTH, CATV). A photo of the site or the cabinet helps.
Can I send a drawing or a BoQ?
Yes. Send the drawing, BoQ or camera/AP schedule by email and reference it in the form. We will mark up the missing numbers rather than guess them.
Do you answer technical questions without an order?
Yes, within reason. A specific question about distance, split ratio or power budget is answered from the same method used for a quote. A full design for a tender is treated as a project and may need the site data first.
Is WhatsApp or email better?
Either works. WhatsApp is faster for a short clarification; email is better for drawings, BoQs and anything that needs a record. The form creates a record for both.
Can I start with one site or a pilot order?
Yes. A single site or a pilot batch is the normal starting point: configure a sample on the actual headend, test it, then scale. The quotation states the pilot scope and the assumptions so the result can be checked before the full rollout.