Privacy policy

Who is responsible for your data?

This website is operated by Guanheng Passive Optical Network Solutions (“Guanheng”, “we”, “us”). The business address is Guanheng Office, Room 315E, Huilange BLDG, No. 273, Huangpu Blvd W, Tianhe District, Guangzhou 510620, Guangdong, China. For privacy questions, contact sale@passiveopticalnetworksolution.com.

This policy covers the information you send through the enquiry form, by email or by WhatsApp, and the technical information generated when you visit the site.

What information do we collect?

We collect the information you choose to send in an enquiry: name, company, email, phone or WhatsApp number, country, endpoint count, distance, mains condition, power per endpoint, the message you write, and how you found us. If you contact us by email or WhatsApp, we receive the content of that message and your contact details.

• Contact details you submit (name, company, email, phone/WhatsApp, country).
• Project details you submit (endpoints, distance, mains, load, services).
• The message content and the page you were on when you submitted.
• Basic technical logs from the hosting provider (IP address, browser, time) for security and diagnostics.

Why do we use it?

We use the information to answer your enquiry, prepare a design or quotation, confirm model compatibility, arrange shipping and provide after-sales support. We do not sell your data and we do not add you to a marketing list without a separate opt-in.

Where the GDPR or a similar law applies, we rely on the steps necessary to respond to your request, the performance of a contract, and our legitimate interest in running a B2B supply business. You can object to the legitimate-interest processing at any time.

Who do we share it with?

We share only what is necessary with the service providers that help us operate: the form-processing service that delivers the enquiry, our email provider, the freight forwarder or courier for a shipment, and the manufacturer or supplier that prepares the model-specific documents. These providers receive the minimum information needed for their task.

We may disclose information if required by law, a court order or a customs authority, or to protect our rights in a dispute.

• Form processing: Web3Forms (delivers the enquiry to our sales inbox).
• Email and collaboration providers used to answer the enquiry.
• Freight forwarders, couriers and customs brokers for a shipment.
• Manufacturing partners, for model-specific documentation and configuration.

Analytics

We use Google Analytics 4 and Microsoft Clarity to understand aggregate site usage. These services may set cookies or similar identifiers and process technical data such as pages visited, approximate location, device and browser type. Where required, we ask for consent before loading them.

How long do we keep it?

We keep enquiry records for as long as needed to answer the request and to support any resulting order, warranty or legal obligation. If no order follows, we delete or anonymise the enquiry after a reasonable period unless you ask us to keep it for a future project. Shipping and customs records are kept for the period required by the applicable law.

What rights do you have?

Depending on your location, you may have the right to access, correct, delete, restrict or object to the processing of your personal data, and to request a copy in a portable format. You can also withdraw consent where consent is the basis. To exercise a right, email us; we may need to verify your identity.

If you are in the EU/EEA or the UK, you can complain to your local data protection authority. If you are in another jurisdiction, you can contact the relevant regulator.

Do we transfer data internationally?

We are based in China and work with suppliers and service providers in other countries. Your enquiry may therefore be processed outside your country. We use the contractual and organisational measures required for the transfer, and we share only the information needed to answer the request or fulfil an order.

How do we protect it?

The site is served over HTTPS. Access to the sales inbox and project files is limited to the people who need it. No method of transmission or storage is completely secure; if you believe your information has been compromised, contact us so we can investigate.